We're hiring a customer success manager to own the relationship after the deal closes, making sure customers actually get value and renew. You'll run onboarding, check in regularly, and catch at-risk accounts before they churn rather than after. A mix of relationship-building and hard conversations about health scores and renewals, and you'll need to be just as good at the follow-up as the first great meeting.
What you'll do
- Own onboarding and adoption for a portfolio of assigned accounts
- Run regular check-ins and business reviews to track customer health
- Identify at-risk accounts early and build proactive save plans
- Partner with support and product teams to resolve customer blockers
- Drive renewals and identify expansion opportunities within accounts
- Track account health and activity using Gainsight or similar tooling
What we're looking for
- 3+ years in customer success or account management at a SaaS company
- Strong relationship-building and communication skills
- Experience owning renewal and expansion targets
- Comfortable having direct conversations about risk and churn
- Familiarity with a CS platform such as Gainsight or Catalyst
- Organized approach to managing a large portfolio of accounts
Nice to have
- Experience working with technical or enterprise customers
- Background in an upsell or expansion-focused CS role
- Familiarity with Salesforce for account data and reporting
About Pressbound
About Pressbound: Pressbound builds collaborative layout and workflow software for independent publishers, university presses, and magazine teams. We're a fully remote team, many with backgrounds in publishing ourselves, building tools for an industry we care about and still read every day.
Apply for this roleTakes ~4 minutes · 188 people have applied